How requests work.
Availability, status updates and cancellations.
Submit a request
An artist and title, or a reference link. No catalogue needed.
Availability check
We check availability and keep you updated in your request.
Track your request
Track your request until invoiced. Payment, collection and shipping continue through Common Ground.
Frequently asked questions.
Request terms and next steps.
Is a request a reservation?+
A request tells us what you’re looking for. We’ll check availability, but it doesn’t guarantee that we can source or reserve a copy. A copy is only reserved when staff confirm that one is actually allocated to your request.
What is a pre-order?+
A pre-order is a request for a release with a future release date. For a record already released, make a regular record request. Neither type guarantees availability.
What does “Reserved at supplier” mean?+
The shop has confirmed a copy is reserved with the supplier. It may still be a preorder. Availability and expected arrival are optional details; an estimate is not a guarantee.
Can I cancel a request?+
Open the request and tell us why you’d like to cancel. We’ll review it manually. “Cancellation requested” stays separate from your current status until staff approve or decline, with an explanation. There is no automatic approval or promised cancellation deadline.
Why did my estimated arrival change?+
Arrival dates are estimates, not guarantees. Release schedules and supplier deliveries can change. The latest estimate appears in your request details when staff have one.
How do I sign in again?+
Use the same sign-in method each time: Google, your Fanático shop account, or an email link when available. Shop accounts are separate from Google and email accounts. Email links are temporary and single-use. Your browser can keep a session until you sign out or it expires. Contact the shop if an older request is missing; matching a contact does not automatically link login accounts.
How do I contact the shop?+
While signed in, open a request and send a message in the conversation. For general contact outside a request, the shop’s verified contact details still need to be configured before launch.